Shipping & Returns

Shipping

Free Shipping for orders over €500. 


Italy 

Shipments are made via GLS or Bartolini.

Standard Home Delivery: 1-2 working days.

During high season and sale, delivery might take a little longer.

Every purchase made on giacouture.com brings in attachment an invoice with the value of every single item in Euro.
For discount items, the invoice shows the discounted amount. 

International Shipping

International Shipments are made via FedEx.

Standard Home Delivery: 15-20 working days

Europe

European Shipments are made via DHL or FedEx

Standard Home Delivery: 7 working days.

Russia

Standard Home delivery: 30 working days

Shipment costs will be calculated at checkout.  

Preorder

When items are only available for preorder, we estimate to ship within 15 - 30 days from the moment the order is placed. As soon as your order is shipped, you'll receive a confirmation email.

Return

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

How to return 
To start a return, please contact logistica@giacouture.it indicating your order number. We’ll send you a return form, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that all return costs will be the customer’s responsibility. The customer can manage the pick-up through a courier of choice, using a trackable shipping method.
Shipping costs are non-refundable. The cost of return shipping will not be included in your refund.

Responsibility for the return is yours; please remember to ask for proof of postage when returning the package through your preferred courier. 

PLEASE NOTE:

When you want to do a return, please follow this procedure carefully:
- Contact logistica@giacouture.it to start your return process and receive a return form and proforma invoice.
- Make sure to place on the box exclusively the proforma invoice received by us.

Please note that any extra custom duties due because of the misplaced invoice will be the customer's responsibility, and the correspondent amount will be consequently deducted from the refund.

For any return question, you can always contact logistica@giacouture.it

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

To start an exchange, please write to logistica@giacouture.it

Refunds
Once we’ve received and inspected your return, a refund will be issued within 2-3 days on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Custom Policy 
Duty and custom taxes are collected at the time of delivery and they are exclusive responsibility of the recipient. These charges are not included in the total price at the moment of checkout. Since they are determined by the customs agency in the  destination country, they are beyond our control.